The honest version
of what actually happens.
First we understand the business, then we agree the scope in writing, then we implement improvements that run on their own — and we stay. Here is the method, and further down, exactly what is under the hood.
Clear scope first.
Then improvements that run on their own.
Consulting has a reputation for open-ended hours. Ours does not work that way: we agree exactly what we will improve, how it will be measured and what it costs before any work starts. After that, the improvements run by themselves and we keep going.
- 01
We understand the business
A half-day at your site with you and the people who actually do the work. Not how the manual says it works — how it really works, with your numbers.
- 02
We agree the scope
What we will improve, which number proves it worked, and the price. In writing, before we start. No open hours, no surprises.
- 03
We implement improvements that run on their own
This is where AI comes in: an agent works on your data every day, drafting and flagging, while you approve anything that leaves the building.
- 04
We stay
Two hours every month to review the numbers and choose the next improvement — at your site for the first three months, then on site or by video. What we implemented keeps running in between.
Follow a single invoice
through the whole system.
This is a real sequence, running today. It takes about eleven seconds and nobody at your company is involved until the last step.
- 01
A schedule wakes the agent up
Every morning the finance agent queries your data for invoices past their terms. No human triggers this. It happens whether or not anyone remembered.
- 02
It reads the real situation
Client name, amount, days overdue, payment history, whether you have chased before and how they responded. Context, not just a row in a table.
- 03
A frontier model reasons about it
This is the part that is not automation. The model weighs the relationship and the amount and writes a reminder specific to this client — firmer for a repeat offender, gentler for a good customer having a bad quarter.
- 04
The draft comes to you
You get an email with the full text and an approve button. You read it in fifteen seconds. If it is wrong you edit it, and the agent learns from the correction.
- 05
One click and it is done
The email goes to the client, the record updates, and the follow-up schedule adjusts. You never opened a system, and the job that has been on your list for a week is finished.
Boring, proven infrastructure
holding up the interesting part.
We are not asking you to trust a black box. Here is the stack, so your IT person — or your nephew who is good with computers — can sanity-check it.
Reasoning
Frontier large language models handle the analysis and writing. Your data is never used to train them.
Data
Postgres hosted in Canada with row-level security, so one client can never see another client’s data.
Orchestration
Scheduled workflows decide when an agent wakes up and what it is allowed to touch.
Voice
Natural speech in English and Spanish, so an operator with dirty hands can talk instead of type.
Delivery
Email, web forms, QR codes and chat. Whatever your team already opens without being asked.
Approval
Every outbound action passes a human gate until you personally decide it does not have to.
What stops it
from doing something stupid?
It cannot act without permission.
Every agent starts in supervised mode. It can read, analyse and draft, but it cannot send, buy, or change anything outside the system until you approve that specific action.
You set the ceiling.
When you do grant autonomy, you grant it narrowly: this agent, this action, up to this dollar amount. Anything above the line still comes to you.
Everything is logged.
Every decision an agent makes, and the data it saw when it made it, is recorded. If something goes wrong you can see exactly why, not guess.
You can switch it off in one click.
Any agent, any time, no notice period, no call with support. It stops immediately and your data stays exactly where it is.
Frequently asked questions
What does Orbys actually cost?
Three tiers, priced by the size of your company: $650 a month for 15–25 employees, $1,100 for 26–75, and $1,900 for 76–200, plus HST. Implementation is $3,500, $5,500 or $8,500, once. Every tier includes the full catalogue — no per-user fees and no per-agent fees — a two-hour review every month (at your site for the first three months, then on site or by video, your choice), support that answers within four business hours, and your AI and voice usage within fair-use limits.
What is a custom agent, and how is it different from the catalogue ones?
The catalogue agents cover processes most businesses share — quoting, collections, production tracking, follow-up. A custom agent is built from scratch for a process only you have. A custom agent is always a separate project with a fixed price: the first one can be the $2,500 pilot, and each one after that is $1,800 CAD once, maintenance included. We never charge you for having an agent or running one; what we charge for is building a new one. An agency in the GTA charges $25,000 to $80,000 for the same work and hands you the maintenance.
We do not know you. How do we start without betting the business?
With a 30-day paid pilot for $2,500 CAD. You pick one process; we audit it for a week, build a custom agent for it over three, and agree in writing what success means before we start. If it works, the full $2,500 comes off your implementation fee and that agent stays in your plan, maintained at no extra cost. If it does not, you keep the written diagnostic and you keep the agent. There is no version of this where you pay and walk away with nothing.
How long until it is actually working?
Two to five weeks to connect everything, depending on how many systems we have to read. Week one we map how your business really works and connect your data. Week two the first agents go live in supervised mode, where they draft and you approve. A custom agent takes about three weeks on top of that. Most clients let agents act on their own within the first two months.
Do I need to replace my current software?
No. Orbys sits on top of what you already have — QuickBooks, your ERP, your CRM, Google Sheets, email. If a system has an integration we connect to it. If it does not, we capture the data another way. If you have no system at all, we build the minimum you need as part of setup.
Is this just automation with a new name?
No, and the difference matters. An automation follows rules you wrote in advance. An Orbys agent reads your real data, reasons about the specific situation, and writes something that did not exist before — this client, this amount, this problem. The scheduling around it is automated; the thinking is not.
What if the AI sends something wrong to a customer?
By default nothing leaves your business without a human approving it. You get an email with the drafted message and a button. Only when you have watched an agent work for a while and trust it do you switch that agent to full autonomy — and even then you set the limits.
Where does my data live, and is it private?
Your data is stored in Canada, in a database isolated per client, and handled in line with PIPEDA. To analyse and draft, an agent sends the part a task needs to an AI model provider whose servers can be outside Canada, under agreements that prohibit using it for training. It is never used to train a model, never sold, and never shared with another client. You can export everything at any time, and if you leave we hand it over and delete our copy.
My team is not technical. Will they be able to use it?
That is the point. Your team keeps working the way they work — a form, a QR scan, a message, a phone call. There is nothing new to learn and no dashboard anyone is required to open. The agents adapt to your process, not the other way round.
Do you only work with manufacturers?
No. Manufacturing is where the system was first proven because it is the hardest environment, but the agents are process-agnostic. We run the same platform for clinics, contractors, distributors, professional firms, retailers and property managers across the GTA.
Do you work outside the GTA?
Yes. We are based in Milton and most of our clients are within an hour of us, which is why we can do onboarding in person. Everything after setup works remotely, so we also serve businesses elsewhere in Ontario and across Canada.
What if it does not work for my business?
The monthly fee is month to month with 30 days notice — you are never locked into a year. Before you spend anything we run a free 30-minute session where we map your processes and tell you honestly whether Orbys is worth it for you. Sometimes the answer is no.
See it running on your own numbers
Thirty minutes, no slides. We map two of your processes live and tell you honestly what Orbys would do for them — and what it would not.
No credit card · 30 minutes · No commitment